Frequently Asked Questions and Other Information

PLEASE READ ALL OF THIS-A FEW THINGS I CHUCKLE AT BUT ALL ARE HELPFUL!

LATE FEES-You Motor-Boaters are doing great at being on time!  Thank you and the next customer Thanks you!

  • WHAT IF I AM LATE FOR THE PICK UP TIME?
    • up to 15 minutes late, we are going to talk fast during the instructional.  Please let us finish that before loading.
    • After 15 minutes late, there is a $20 late fee due to throwing off the schedule.  The renter may have to wait until a Motor-Boatin rep can get back around to you to give the instructional.
  • WHAT ABOUT RETURNING THE BOAT LATE?
    • Please stay aware of the time of day.  If you give us an hours notice, we can change the pick up time.  Less than an hours notice, if we have already left and waiting at the dock, it’s too late.
    • If there is no communication regarding a late return, there is a $50 late return charge after the first 15 minutes of being late.  We are usually sitting waiting on that boat and can’t bring others in when they arrive.
  • WHAT ABOUT ALL THESE LATE FEES?
    • Think about the reason you are on the water and who you are with.  You are enjoying TIME with FAMILY and FRIENDS.  We also enjoy the same.  That’s the reason for the schedule.  Time is money and we are away from our family and friends.  And if you are late returning, we are late working.  Thank you for your understanding.
  • HOW TO RESERVE A PONTOON BOAT OR JET SKI OR FISHING BOAT?
    • Click on the CHECK AVAILABILITY button is the easiest.
    • You are welcome to call me 919-800-9716 between 7am and 7pm.  Text me anytime.
    • If you are reserving for same day, please call and text so we don’t miss it at such a short notice on the schedule
  • IS PULLING A TUBE, SKIING OR WAKEBOARDING ALLOWED?
    • YES!
    • And you have to have rental insurance.
  • CAN I RENT A TUBE OR ROPE FROM YOU?
    • YES
    • And you have to have rental insurance
  • ARE PETS ALLOWED ON THE BOATS?
    • NO.  We love our pets and will love on yours, but not on the boats.  Print this page and make me the bad guy.
  • IS THERE A DELIVERY FEE TO FALLS LAKE?
    • No
  • WHAT IS THE DELIVERY FEE TO OTHER LAKES?
    • $200 Keep in mind any other lake is 45 minutes to an hour away.  You are welcome to tow the craft yourself and save the delivery fee. When towing yourself, rental insurance is required.
    • If the equipment is towed by the renter, rental insurance is automatically added.  If you have an insurance policy that extends to rental watercraft, submit that to me and you are not charged.  I’ve never seen or heard of it so it’s as rare as BigFoot and the Easter Bunny.  I’m sure it exists, I’ve never seen it.
  • WHERE IS THE BOAT DELIVERED TO?
    • Hwy 50 Boat Ramp, 13900 Creedmoor Road, Wake Forest, NC 27587 as early as 8am.
  • DIRECTIONS TO 13900 CREEDMOOR RD, WAKE FOREST?
    • FROM RALEIGH-Take Hwy 50/Creedmoor Rd North, go under 540, go under 98, cross the lake and 1st entrance on the right is the Boat Ramp, 13900 Creedmoor Road, Wake Forest, NC 27587 as early as 8am.
    • FROM DURHAM near 85-Take 85 North, cross the lake and bear right onto Hwy 15, continue right and at the 1st intersection turn right, at the stop sign turn left, stay to the right at the fork in the road (it’s obvious), at the stoplight, turn right onto Hwy 50 South/Creedmoor Rd, pass the birdhouse house (Gina Aiken-super nice lady), pass a convenience mart on the left (Say hey to Mr and Mrs Sandy Plains) and go about another 1/4 mile, passing the entrance to Sandling Beach and Beaver Dam, another 1/2 mile and when you see the lake in front of you, BEFORE crossing it, the entrance to the Boat ramp is on the left.  Hwy 50 Boat Launch 13900 Creedmoor Rd, Wake Forest
    • WE ARE JUST NORTH OF THE HWY 50 AND HWY 98 INTERSECTION
    • 50/98 INTERSECTION IS A FEW MILES NORTH OF HWY 50 AND THE 540 INTERSECTION
    • 50/540 INTERSECTION IS A FEW MILES NORTH OF CRABTREE VALLEY MALL
  • WILL YOU DELIVER TO OTHER RAMPS AT FALLS LAKE?
    • If previous arrangements are made and the boat is needed prior to 8am or after 9pm-for fishing purposes-we can discuss it.
  • WHERE DO WE MEET YOU AT?
    • Hwy 50 Boat Ramp, 13900 Creedmoor Rd, Wake Forest.  There is a $7 entrance fee. While at the Boat Ramp, you will see the launching slips.  Park at the complete opposite end of the parking lot of the launching slips.  As you are walking towards the launching slips and looking at the lake on your right, on the right, before reaching the launching slips, is a path that leads to a small loading dock.  That is our loading point, a courtesy dock.  Especially on busy days, the launching slips are to put the boats in and take out of the water.  You will see others loading there and if you do, please look at the other boaters frustration while waiting on those that are not aware they are in the wrong or don’t care.  Also, people walking thru traffic is just dangerous.  Pulling around and backing is not everyone’s forte.  You will see others doing it, but Motor-Boaters have more respect and forethought, right?!!
  • DO WE PICK UP AT THE ADDRESS ON THE WEBSITE?
    • No.  2141 Sandy Plains Rd is our home and unless you are towing the watercraft, please meet us at the Hwy 50 Boat Ramp for a day on the water.
  • HOW FAR IN ADVANCE DO WE BOOK UP COMPLETELY?
    • Some weekends all boats are reserved a week or longer in advance.  There have been holidays that we have a boat not rented until the night before or that morning.  The answer to this question is-as soon as you know a date, that is when you should book it.
  • WHEN IS THE BEST TIME TO RESERVE?
    • As soon as you are positive of a date, reserve/book it.
  • ARE RESERVATIONS REQUIRED?
    • Yes.  There is no office to walk in and grab a boat or ski.  If we have a boat, you can rent it same day.  No guarantees of availability on any given day.  You can call, text, email.  Even for same day rentals.  First check the website for Availability, if you aren’t sure or have questions, please call/text.  Mainly because we are not already in the water.  And if you just drive to our house, we may not be there to assist you.
  • WHAT TIMES ARE THE BOATS AVAILABLE?
    • Hwy 50 boat ramp opens at 8am and that is our 1st delivery of the day.  Last boat is out at 11am.  Returns in no later than 6pm.  We are flexible.  These times are preplanned prior to the day of rental.  Renters can’t just leave the boat at the dock or the skis beached.  They are the renter’s responsibility until you see and speak to a representative of Motor-Boatin LLC.
  • CAN YOU LEAVE THE BOAT UNATTENDED?
    • NO the answer to this question with any additional reasoning is still NO.  Hwy 50 boat ramp is a public ramp and no watercraft can be left unattended.  To go to the restrooms or your vehicle, sure.  To go to the store, NO.  The obvious reason is it could be stolen or vandalized and it is your responsibility during the entire rental period.  It is the renter’s responsibility until they see and speak to a representative of Motor-Boatin LLC.   If you feel you will need to leave the boat ramp in your vehicle-please delegate someone to stay with and on the craft while you are gone.
    • If you rent a boat and a jet ski on the same day PLEASE bring enough operators to take all equipment with you.  Don’t come back on the boat with 1 person if you are picking up 2 skis.  The equipment CANNOT be left unattended and once you take 1 piece, they all are yours for the day.  We aren’t going to stand there for any length of time after releasing to you.  We have a schedule.  Thank you for your understanding.
  • WHAT TIMES ARE THE JET SKIS AVAILABLE?
    • Half day is 8am-12pm and 1pm-5pm.  Full day is 8am-5pm or anytime in the time range.  Skis are available by the hour, when we can fit in the schedule at $100/hr plus gas.  Gas averages 3 gals/hr.
  • DO YOU HAVE HALF DAY PONTOON RENTAL RATES?
    • No.  The boat is yours for the day and if you only want half day hours, please arrange that at the time of reservation.  No half day rates.  No prorated rates either for late pick ups or early returns.
  • IS GAS INCLUDED?
    • Prices do not include fuel. You start with a full tank of gas and it is refueled when finished. Fuel consumption will vary depending on your usage.  Motor-Boatin will fill it up for you and charge the card on file for your convenience.  We use non-ethanol gas.  This will allow you to enjoy your full rental time on the water.
    • DO NOT bring gas cans with gas thinking you will fill up on your own.  Odds are, the gas is not Non-Ethanol and is not what we put in the equipment.  And creates a repair bill for you.
  • WHERE CAN THE BOAT OR SKI BE FILLED UP ON THE LAKE?
    • You have the option to go to the only thing on the lake.  The Rollingview Marina.  It is West of the Hwy 50 boat ramp.  If you decide to fill up there, please allow yourself plenty of time to get there, fill up and another 10-15 minutes to get to the dock at the preset time.  While at the Marina, please use bumpers and have someone stand with the equipment to keep it off the metal parts of the docks.  Damage caused by no bumpers and bouncing off the dock is still damage and costly.
  • WHAT IS ON THE LAKE?
    • The only business is Rollingview Marina.  There are several swimming areas and boat ramps.  Please remember every swimming area will have a bathroom, but not all boat ramps have them.
  • WHEN DO YOU GET YOUR SECURITY DEPOSIT BACK?  The release/charges will be made within 7 business days of rental
    • Once the craft is returned, inspected and it is full of gas- the hold is released.  After that, it depends on how long your credit card company takes to release the hold.
    • If there are damages, you will be notified before I withhold any amount other than the gas and deposit.  The gas is in addition to the $500 security deposit if there is any damages.
  • CAN YOU RENT DURING THE WEEK?
    • Yes absolutely.  We recommend reservations and most days can do same day rental.
  • PLEASE NOTE (these should be a given, but we’ve seen each one and many more that we just couldn’t list)
    • DO NOT ALL GATHER AND AT THE BACK OF THE BOAT AND TAKE A SELFIE OR GATHER AT THE BACK OF THE BOAT AT ONE TIME FOR ANY REASON.  In fact it is not safe to gather at either end at one time.  Many years ago, a boat flipped with people piled on the front and some drowned.  On the back, Pontoons have motors that are built to suck up and use water for cooling, not for running under it.
    • DO NOT LEAVE THE DOCK LINES ON THE DOCK-They belong to Motor-Boatin LLC and are not community lines to be left attached to the dock.
    • DO PULL THE BUMPERS UP FROM THE SIDE OF THE BOAT AS LEAVING THE DOCK AND PUT OUT AS YOU APPROACH
    • DO NOT SIT ON THE FRONT OF THE BOAT IN THE FISHING SEATS OR ON THE DECK WHILE THE BOAT IS IN MOTION
  • RENTAL INSURANCE AND DAMAGE DEPOSIT
    • $60 for Pontoon Boats
    • $60 for Fishing Boats
    • $60 for Jet Skis
    • Renters are UNINSURED while renting our equipment.  Yes we have business insurance, but you need insurance.  Most people do not have Watercraft insurance at home that will cover rental boats.  If you are a Homeowner, please check with your Insurance Agent regarding a Watercraft rider that can be added for a short period of time.  It could be cheaper than our fees.  We need to have a copy on record in order to not charge you the daily fee.
    • The cost of rental insurance is actually more than the $60 but when our insurance went up, it was too high to pass to you, so I am paying a small chunk of it with you.  The insurance is a daily policy to cover anything that happens that will cost money to repair/replace.  There is a $500 or $1000 deductible, depending on the boat.  That deductible is charged upon return of the equipment that is damaged.  If the repairs are less, a refund will be issued once we get an estimate.
    • The default answer is YES to rental insurance.
    • If you are doing watersports, you need it.
    • If you are towing our equipment it is required.

THINGS TO HELP BE MORE RESPECTFUL AT THE DOCK

SCHEDULING TIMES-There is a fee if you arrive to pick up over 15 minutes late.  When determining your pick up times, please take into consideration the earliness of the day, the people in your party that drag their feet and don’t believe in late fees, traffic, life.  Please don’t set 10am (or any other time) then show up 10-15 minutes late.  Just set the time for 11am.  Once you arrive, there is about 5-10 minutes of instructional time depending on questions and eager family/friends, then you are free.  Loading your things can be done after the instructional or better yet, have the rest of your party lug everything down while you stand in the shade and learn about the boat.  We try to be there, in the water waiting on you at your time.  Please be on time.  There’s a late pick up fee.  The Renter has to be there to accept the boat and an Operator, if other than the Renter.  We only release the boat to the Renter.  If everyone is there except the Renter, that is a late pick up.  Did you see there’s a late pick up fee.

BOARDING AND LOADING YOUR BOAT-The loading dock where we will meet you with the boat is small.  It accommodates 4 boats, if the operators are brave, 2 mostly.  Once we are thru the instructions, please quickly load the boat and move in the water.  Boater Courtesy is to not sit there waiting for the rest of your party to arrive.  Move into the cove and wait.  You can always dock again and pick the rest of the people up.

IF YOU SEE AN EMPTY MOTOR-BOATIN BOAT AT THE DOCK Please wait for someone to help you.  It may be another rental party’s boat.

The funny and head scratching questions to me are-I’m sure I will be adding more…

  • WHERE ARE THE BRAKES? or HOW DO I STOP THIS THING?——————-THERE ARE NONE AND USE REVERSE TO SLOW DOWN.
    • As much as I think those are hilarious, newbies to the operations of watercrafts have asked these.  The answer is There are no brakes.  Which is #3 in the Instructional/Educational part you are told when you first step on the boat.
  • HOW DO I STOP JET SKIS?—————-LET GO OF THE THROTTLE AND USE REVERSE IF NEEDED
    • You can’t.  Even the skis that have neutral, still do not have brakes.  Forward or Reverse and if you are just cruising in to beach somewhere, use the reverse to HELP maneuver.  You can use Reverse to slow down as you are slowly approaching something like the shoreline.  There is no stopping.  That is #3 in the Instructional/Educational part you are told before taking off.
  • WHY ISN’T THE BOAT MOVING?——————IS THE MOTOR DOWN IN THE WATER
    • I did have a customer call and I could hear the motor running, it was a new boat and they were not moving.  I asked if the motor was in the water and (giggle) it was trimmed all the way out.  So I seriously say in a joking manner, “The motor works best in the water.”  The trim button is on the gear shifter and your thumb easily squeezes it to the up position.
  • THE BOAT WILL NOT CRANK——————-CHECK THE KILL SWITCH AND IS IT IN NEUTRAL
    • This could be valid.  Hopefully not with our newer boats.   99.5% is-be sure the shifter is in neutral and be sure the kill switch is attached.  Unless your entire party has gathered at the back of the boat and submerged the motor, then in that case-It ain’t gonna crank!  Stop trying, it is doing more damage!
    • If you are on the Jet Skis or Jet Boats and pulling someone, check the rope.  If it is under the boat or ski, call me and accept you are more than likely going to lose a portion of your deposit.

Below are a few things that will help you understand Motor Boatin LLC a little better

  • WHY AREN’T WE ANSWERING THE PHONE WHEN YOU ARE CALLING EVERY FEW MINUTES?—————WE ARE BUSY HELPING SOMEONE ELSE
    • We love the the boat company and we are open for business all year.  And if we do not answer the phone the 1st time, we will return the message and/or try to text the number we missed.  Texting is answered the quickest and emails are completely gone thru in the evening.  I glance thru emails thru out the day, but not regularly.  I respond quickly and all through out the day to text and calls.  Usually late evening to emails.  To address calling back to back and not leaving messages-please leave a message the first time you call.  If time is of the essence, say so and I can text or try to step away and return a quick call.  If you are excited enough to call and call trying to get us to answer, leave a message.  You will then be in front of the next person that leaves a message between your calling back to back.  And back to back calls, when I’m on the phone with another customer is just slowing down that conversation.
  • WHERE IS THE LAKE AT 2141 SANDY PLAINS RD, WAKE FOREST?——————-THRU THE WOODS BUT NO BOAT ACCESS
    • This is the address of our business.  If you visit, you can’t see the water, there isn’t a dock or ramp and you will probably meet our animals but they can’t help with reservations.  Call, Text or email for questions or reservations.  While you are there, feel free to look at the boats and skis and imagine yourself, family and friends out in the Open, Motor Boatin.  If you see the neighbors, don’t worry, they don’t bite.  Just know we will get a call before you get turned around.  Love them!  Much better than our security cameras.  OH and give us a wave to say Hello.  SMILE!
  • HOW DO YOU RENT IF WE AREN’T AT THE MARINA OR HAVE A DOCK?———————WE DELIVER TO 13900 CREEDMOOR RD, WAKE FOREST

    • We deliver the watercraft to the water specifically for you at preset times to Hwy 50 Boat Ramp, 13900 Creedmoor Rd, Wake Forest.  It is extremely important and respectful to be as prompt as possible and even more so if you are going to be late, please let us know.  Even tho we are dedicated to Motor Boatin and love meeting each of you, it is the weekend and we have family to enjoy as well.  So a well kept plan is good for everyone.
  • WHO IS TYPING ALL THIS AND WHO ARE YOU TALKING TO OR MEETING AT THE DOCK?
    • Usually Suzanne, that’s me.  I answer the phone (see the 1st question in this section), return calls, make the schedule and finalize things.  I honestly enjoy and revel in operating this business.  I look forward to meeting everyone I’ve spoken to and hear the stories at the end of the day.  I deliver the boats too.  My favorite thing is getting back to our Grandson, Jax for our Saturday playtime.  Jax is the reason for the boats being out by 11am and hopefully stay out until 5pm.
    • Randy, my Hubby, is behind all this.  I wanted a boat!  He isn’t a water baby like me and knew that we wouldn’t put it to use like I was thinking we would.  He checked the cost of renting vs owning and found there are very minimal options for boat rentals at Falls Lake.  Blah Blah..here we are.  Turns out that we enjoy helping others make memories on our boats more than we thought we would.  Great idea Hubby!  He helps deliver the boats but leaves the talking up to me and the others.  If he helps get you out on the water, it is an As-a-matter-of-fact talk and off you go.  He is the one with the beard and business focus.  Ask him about Gold Mining 😉
    • Dan- Check out his shirt “Official Motor-Boater” He is a natural with the boats.  From Durham and easy going, Girlfriend Michelle-Hey Girlie!!  If you ask him an off the wall question, such as where the brakes are, you may get an off the wall look.  Just smile.  Boating is all but 2nd nature to him and everyone should be so down to earth!  Talk about a small world-we found out we are cousins.  We share the same 3rd Great Grandparents!  Hey Cuz!
    • Trey- This is my Son!! He is married and I couldn’t have picked a better wife, Sarah.  He has been in Colorado all this time and finally back.  He is a filler inner LoL.  Trey helps when I ask and is great at it.  Also a natural boater.  I am impressed each time I watch him.  He is patient and kind with everyone.  He also likes his time on the weekends to himself so he won’t be out every weekend.  But he is always there when we need.  Thank you!  Any constructions needs?-Lux Contracting LLC is all him!!!!!!
    • DJ- He is new with us this year too and already part of the team.  His 1st weekend, he was thrown right in with a little of everything that could happen, he hung in there and came back the next.  Don’t bother, ladies.  His Girlfriend Mallory is just as nice as he is.  Even she jumped in and gave us a hand that 1st day.  Thank you and way to go!!   He works with kids, how much better of a person can you get!?  You can’t miss that beautiful blue truck he has and I think he is going to be the Jet Ski guru this year.  And wants to coach football-a very special person!!
    • Matt-He is new as well and is extremely smooth at backing.  He’s an equipment operator and has that finesse.  Super nice and easy to talk to.  He and I have the talking thing in common.  Love people!  This guy is wherever he is needed.  Before I can even finish asking him to do something he is “10-4” and it’s pretty much done.  Thank you!
    • Looking for someone to fill this spot…………………….
    • And this one……………………………Anyone interested call/text me 919-800-9716